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ARS TELA guarantees refund or replacement of an item.

We would appreciate if you treat the product and the packaging with greatest care.

You should return the item unused and undamaged with all ARS TELA labels and tags.  We would accept the return if the item is not damaged, worn, soiled, smeared, containing bad smells, washed, used, altered and without a snag / pull in the fabric.

We ask to return all items in the same original box that we delivered.

Please  return by post to the same address that we indicated on the box.

Bare in Mind that Return Postage is not applicable for refund.

We ask you to inform us by email about your return and explain the reason. When we have approved your returned item, we will transfer the Refund  to your account within 30 days, providing we have recieved your notice of cancellation and the actual item.

We would like too remind you that financial responsibility for the return is yours until we have recieved the Return.

The returned item should contain the Return  Note with order reference Nr. and your contact details. We do not refund unidentidied returns.

We would like to warn you that you are liable for damage to the garments until we recieve them at our warehouse. Please do keep the reciept of the postage.