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You can return or cancel or change your mind about your purchase within 14 days after the delivery date of your goods, apart from the return shipping fees.

ARS TELA TEAM expresses genuine apologies for not being able to meet your expectations and causing disappointment.

We will return the cost of the item, except for the shipping cost or return shipping cost, if such is generated.

In case you prefer to keep certain items and partially return your order, the delivery cost and return shipment costs will not be returned.

If you decide to cancel and return your puchase, please be so kind and email us a notice on email or in writing by post.

 It must be sent back to us within 14 days period on our address indicated on the parcel or ONLINE CONTACT section. After the announcement, you have 10 days to return the purchase to us.

Please, note that the return shipping costs are not refundable.

After the reception of the item , we will then inspect the quality of the returned item  ( ARS TELA would appreciate if you treat the product and the packaging with greatest care. You should return the item unused and undamaged with all ARS TELA labels and tags.  We would accept the return if the item is not damaged, worn, soiled, smeared, containing bad smells, washed, used, altered and without a snag / pull in the fabric)  and provide the refund , attempting to use the same method that you used to make the payment.


The refund is returned within 14 days period after the reception of the returned goods.

ARS TELA may use another method of payment if you may indicate such in your email.